Typical desktop support questions to learn your thought process when trying to figure out something. 1 to 10 scale on your knowledge of certain technologies like Exchange, Citrix, Operating Systems etc. 1 Being none at all and 10 being some super expert that you will never aspire to.
Describe a situation where the client was very unhappy.
tell me about an instance where you have gone out of the way to resolve a customer issue. Tell me about an instance where you resolved a very complex customer case. How did you resolve a technical related issue in your past experience
Programming problems during assessment test.
About the projects mentioned in the resume
Why Epic? Any doubts about working here at Epic? Willing to relocate? Weaknesses and Strengths that a reference would say about you? Five things you are not.
What do you procrastinate with?
most challenged project you worked on
Real life scenarios of what your job pertains to.
Basics of Computer networks.
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