3) You have recently started a placement in Finance and are working on a project to review and reducing spending on mobile phones across teams. You emailed a maintenance manager at a depot because his teams mobile phone bills are twice as much as they should be. He is very reluctant to speak to you about the problems because he doesn't think you understand and says he does not want to you interfere with the work of his team. (a) What would you do? why? (b) What factors did you consider? (c) How would you try to build a relationship with him? (d) What if he still refuses to change his behaviour?
