How did you rank in your high school, in your final year in maths and hard sciences? Which was your strongest?
Supporto Manager Interview Questions
2,695 supporto manager interview questions shared by candidates
1. Describe an enterprise support model and what does the curve of growth look like? 2. Are you mostly technical in fixing a problem or do you know how to help end users use the software? 3. How do you scale end user support to drive adoption but not overrun costs? 4. How do you globalize and go into new regions? 5. Tell me something innovative you did with technology to improve the customer experience, or to help your team, or help the business?
I wrote difficult only due to the nature of the role and the build and scale questions that were involved.
- How do you keep up to date in your field of customer service? - Can you tell me about the time you dealt with a challenging colleague when they gave you heir perspective? Typical competency based questions.
How do you deal with escalated issues?
General questions about experience and role
Describe the structure of the company.
We discussed my experience in building support teams, managing people, clients, and SLAs. Additionally, discussed the challenges the team is facing right now and the expectations from the person for the role they are hiring for.
Why do you think you're a good fit for this role?
Q: As a why am planning on leaving my current position? Q: About my past and present achievements
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