Background knowledge of basic troubleshooting
Supporto Helpdesk Interview Questions
1,768 supporto helpdesk interview questions shared by candidates
what is OU? what is an active directory? how do resolve the outlook presence status? what is bsod?
You are in the middle of fixing an issue for an associate, but the CEO messages you and can't login to his PC. What do you do?
What did you do day-to-day as part of previous technician positions?
What does customer service mean to you?
Questions asked to me about what I would do if I found a letter with my death date would I open it? If my child was starving in a store would I open something to feed her if no one was around? very unprofessional.
why do you want to work there
Whether I am okay with working in shifts.
Tell me about a time you gave excellent customer service
Give an example of when you had to communicate complex information to someone who didn’t understand the subject matter. What approach did you take?
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