Basic it knowledge, sql server and ticket system
Supporto Helpdesk Interview Questions
1,767 supporto helpdesk interview questions shared by candidates
Reason for wanting the job
How do you define empathy, what does ownership mean to you, talk about a time when you called Sony or Microsoft support, what are the websites for Sony's and Microsoft's human contact support
There were a few challenging questions
Do you speak the Swedish language?
How to secure a wireless network?
What would you do if a person called and said "I can't open Outlook"
If a user calls saying they cannot connect to the internet what would you do?
Location of where I reside
How would you handle (example helpdesk scenario) ?
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