Tell me about a time when you had to deal with a difficult customer?
Support Representatives Work At Home Interview Questions
710 support representatives work at home interview questions shared by candidates
How do you add an email to an iPhone
How do you handle conflict?
Why do you want to work for Capital One?
There was a role play involved. I was nervous and this part was unexpected, It threw me through a loop a bit but I think I bounced back from it.
Do you have any customer service experience?
What are my expectations by working with the company? and how do I see myself in the next 5 years? If I have had experience with techsupport before?
Are you able to perform your job during stressful conversations?
How do you react when a customer is mad at you? How do you deliver excellent customer service?
Describe a time you have dealt with an angry customer
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