The questions are not difficult it is all about work experience.
Support Representative Interview Questions
5,770 support representative interview questions shared by candidates
name a time when you went above and beyond?
Tell me a time you had to deal with an irate customer. How did you calm them down and what was the ending results?
If i had any vacations planned for the next year
The questions were all about cell phone features, what apps you use, how you apply technology in your life, etc. They want you to be neck-high in it and super enthusiastic about cellulars.
What was the worst customer experience you've had? How did you handle it?
Describe a time when you helped an irate customer and what was the solution.
How are you doing today?
We did more of a mock customer calling trying to connect to wifi.
How would you assist a customer who cannot connect to the internet?
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