Was there ever a time that you had to give someone step by step instructions
Support Representative Interview Questions
5,768 support representative interview questions shared by candidates
What type of cable is this? What does it connect? What is it used for?
Have you ever worked in a phone customer service postion before? What did you like most?
What are 5 flaws you have that you need to work on.
Tell me about yourself. What do you know about Evernote? Do you have any questions for me? (Yeah both interviews were basically only these three questions)
Being a call center position, one of the more difficult sets of questions has to do with customer service experience. You may get questions about times where you had to placate an angry customer, or otherwise deescalate a tense situation.
I would say that the hardest part would be the test of support skills.
The range of questions was not entirely difficult. An employee states that they are unable to print a document from their machine. How do you handle this?
What did you do in last job and do you have troubleshooting skills
How many days of work is it ok to miss in six months.
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