Support Representative Interview Questions

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A customer calls explaining his issues with him not able to get internet and he is paying for it.You start Troubleshooting following on what the customer informed you. (On a call) How would you explain to a customer which he is unaware from what a router looks like?
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IP Tech Support Representative

Interviewed at Comcast

3.8
Apr 20, 2015

A customer calls explaining his issues with him not able to get internet and he is paying for it.You start Troubleshooting following on what the customer informed you. (On a call) How would you explain to a customer which he is unaware from what a router looks like?

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