Support Representative Interview Questions

5,769 support representative interview questions shared by candidates

I honestly cannot remember too much in the field of specific questions, but they did ask riddles that require logical thinking, such as how to measure exactly 4 gallons of water using only a 2 gallon bucket and 3 gallon bucket (the exact details escape me, but there were at least 2 or 3 questions of this type)
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Client Support Representative

Interviewed at SS&C Advent

3.6
Jul 18, 2013

I honestly cannot remember too much in the field of specific questions, but they did ask riddles that require logical thinking, such as how to measure exactly 4 gallons of water using only a 2 gallon bucket and 3 gallon bucket (the exact details escape me, but there were at least 2 or 3 questions of this type)

How you would handle a situation with a customer who is confused even irritated and the problem that he is calling you for is not something that you are currently aware of ? Your supervisor is busy and can not help you right away.

Technical Support Representative

Interviewed at 60K International Contact Centres

2.8
Mar 31, 2017

How you would handle a situation with a customer who is confused even irritated and the problem that he is calling you for is not something that you are currently aware of ? Your supervisor is busy and can not help you right away.

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