How have you dealt with angry or upset customers before?
Support Representative Interview Questions
5,768 support representative interview questions shared by candidates
Name a time you had to go above and beyond
Describe a time a customer was upset and how did you deal with it?
Why do you want to work for AT&T
Describe the difference between a wireless and wired connection and are there any benefits to a wired connection?
What customer service skills can I bring to table.
Do you have any experience with technology and customer support?
They were standard situational questions. Even the tech support questions were very basic. No questions about standard TCP/IP protocols, coaxial vs. fiber optic or anything else of that nature.
GIven hypothetical customer support cases and asked how I would respond to each. Not really surprising considering the nature of the role.
Can you prepare a slide show about who you are, your work/education history, and two accomplishments and share it with a hiring panel?
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