During the Miaplaza customer support assessment, one key question was how I would handle an upset customer requesting a refund. They wanted to see if I could stay calm, understand the customer’s concern, and explain the next steps clearly and kindly.
Had me mock walk through & explain how to use an app (of my choice) as if they were someone who had never seen or heard of this app before.
How did you resolve a situation with a customer where they were upset (or something along those lines)?
What sales experience do you have?
I-9 Verification was asked of me.
Why did you choose sutherland ? What are your past expereinces with customer service?
How do you discover new technology?
-Which pieces of software/apps do I use on a regular basis -How would you coach someone to use a software -How does your previous experience apply to this position
Explain a time you solved a technical problem.
What relevant experience do you have that is useful to this position?
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