Most difficult questions presented during the interview were those of scenario based questions. Meaning how did you handle a particular situation with a user and specifically what steps did you take.
Support Representative Interview Questions
5,770 support representative interview questions shared by candidates
What is your biggest strength and weakness?
The question that asked by the interview will test your creative thinking and critical thinking.
How did I handled in the past a stressful situation
Be prepare for why do you want to change the job? Why have you changed your past jobs? What you are trying to achieve while working in customer support industry? Why are you working in this industry only? This are all stupid questions they ask instead of your customer service skills and ability and process knowledge.
Why do you think you'd be a good fit here?
Walk through the process of checking a printer queue.
How do you manage time in your day/week?
How would you handle angry cx
What troubleshooting steps will you take if your internet is not working ?
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