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Support Representative Interview Questions
5,768 support representative interview questions shared by candidates
They were technical and behavioral questions. Technical was about email settings and bo to troubleshoot a simple TV technical issue.
The harder questions were in the final round, they asked me to troubleshoot real-life errors that users created
Can we meet you? Why do you want to work in our company?
interview was very simple and straightforward, why do you feel you are qualified for this position and what experience do you have?
Give a situation where a customer was upset.
What would you do if a customer called who had troubles printing?
Write a short article about the impact of social media on children.
Why do you want to work for our company?
On April 10, 2018 @ 2:00 pm ( 2 hour ) Please don’t be like me, don’t get too comfortable to the point where you are answering questions like the interviewers are your friends. I had prepared for the interview, I even know Ecobee’s product, prices, and printed out, HVAC Terminology, as well as troubleshooting topics. What I prepared wasn’t presented and I only have myself to blame. Please prepare by demonstrating the STAR format. S= Situation T= Task A= Action R= Result I focused on my sample questions and was hit with questions specific to my resume , my sample questions was related to my resume too but just different questions.
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