What are you goals?
Support Representative Interview Questions
5,771 support representative interview questions shared by candidates
Why are you a good fit for this role?
A customer was being very aggressive. How would you deescalate and resolve the situation?
A customer was being very aggressive. How would you deescalate and resolve the situation?
Generalized support related questions and a proficiency test
What does customer support mean to you? Why do you want to work at Forma?
There were quite a few questions about giving examples of when I've solved particular types of issues and how I did that. No unexpected questions.
None really except my schedule.
See interview process answer.
Tell me about a time when you had to deal with an angry customer. That's the only one I remember but all the questions followed this format so be prepared to talk about a time when something happened and how you handled the situation.
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