Name a time you had to deal with a difficult customer? How did you handle it?
Support Representative Interview Questions
5,770 support representative interview questions shared by candidates
if your phone/internet/cables services were not working what's the first thing you'll do?
Give an example of a difficult customer and how did I resolve the customers problem or if the customer satisfied by end of call
Do you need any time off requests in the near future for a wedding, honeymoon, or other planned event?
What is HTTP
How will you apply what you know to this job and how will this help you?
Tell me about a time when you had to help a customer that was upset?
Q: Describe if you would be able to meet or exceed your quota under a time restraint per sale
I won't spoil the exact questions asked, but it was a healthy mix of questions meant to get to know the candidate as a person in general as well as questions to dig deeper on how they may perform professionally.
How would you describe empathy?
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