They asked mostly about my background and skills.
Support Manager Interview Questions
2,695 support manager interview questions shared by candidates
Describe the structure of the company.
If we were to call your current or previous employer, what are some things they would tell us your strengths and weaknesses are.
We discussed my experience in building support teams, managing people, clients, and SLAs. Additionally, discussed the challenges the team is facing right now and the expectations from the person for the role they are hiring for.
Why do you think you're a good fit for this role?
How do you deal with escalated issues?
He was asking a bunch of deep packet level info which fully needs to be memorized to answer
What was your grade or class?
1. Describe an enterprise support model and what does the curve of growth look like? 2. Are you mostly technical in fixing a problem or do you know how to help end users use the software? 3. How do you scale end user support to drive adoption but not overrun costs? 4. How do you globalize and go into new regions? 5. Tell me something innovative you did with technology to improve the customer experience, or to help your team, or help the business?
What is your wage expectation for this role?
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