Relevant experience to position, interests outside work.
Support Director Interview Questions
2,697 support director interview questions shared by candidates
Basic things, what is your experience; how many people have you managed etc. As an aside they consider a ratio of more than 10 people too one manager 'too much'.
Tell me about your background
What is your management style?
How would you motivate an underperforming team.
Areas of interests were about : Critical thinking, Case Management, Product Knowledge and troubleshooting, Global thinking, Team player, Customer advocacy. One of an interesting question was : who's the main competitor ? Looks like many candidate failed on that one.
The questions that you would expect for a CS role.
I think they mostly wanted me to demonstrate if/how I had experience in solving the problems that they are looking for this position to solve.
What is your 90 day plan for creating an inclusive, high performing management team?
Nothing difficult I guess I just did not give the answers they wanted. How did you creatively overcome an obstacle? You have 3 projects and (3 line managers) you have clients that feel their project is most important, how do you handle this? What is the difference between leader and manager?
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