Basically confirming your resume experience and like 3 situational questions of when you provided good customer service
Support Client Interview Questions
1,814 support client interview questions shared by candidates
Tell me about a time you handled an unsatisfied customer.
they were all basic behavioural questions and what would you do in this/tha situation questions
Competency questions: give an example when you need to face a difficult customer, give an example when you provide good customer services
What types of cases did you work on at your previous employer? Have you ever made a mistake at your previous employer, and if so, how did you handle it?
How do you handle tough clients?
Name a time you were empathetic
Lots of situational questions
Q: Tell me about yourself. Q: Why ADP?
there are a couple of questions asking about your previous work experience and to describe what your role was.
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