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Support Associate Interview Questions
4,750 support associate interview questions shared by candidates
This is a compound question: Let's say YOU ask the recruiter "What is one good bit of advice you can give me based on this interview today?", Then the recruiter asked "I am not sure ... in what way do you mean?"
Why Macy's?
if you ever worked on a project where you had to figure out the next step on your own and how do u think you would do. it was super vague
Why do you want this job?
What happens in background when I write www.amazon.com on my web browser and hit enter?
TCP/IP stack. Windows and Linux. You answer to the best of your ability as questions get harder. A lot of behavioral questions. " Tell me about a time you had a project and did not complete it in time" type of questions.
Behavioral/leadership: 1) Tell me about yourself and your IT background. 2) Tell me about a time where you had to deal with a difficult customer. (STAR method) 3) What excites the most about IT? Technical questions: 1) OSI model, all 7 of them (Explain all) 2) What is DNS? TCP? DHCP? UDP? SSH? Ping? VLAN? 3) What is a firewall? 4) What is Active Directory? Powershell? 5) What is the default gateway? group policy? 6) What is a MAC address? IP address? 7) Basic Linux commands. (ls, cd, cat, cp, mv, grep, sux, sudo, mkdir)
They gave me some problem and asked how I would go about programming/coding it. While my role was not a programming one, but I guess it shows your thinking skills.
What happens when you type an address into a browser and press enter
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