Do you know what's a router? What's WiFi? Best HD video cable in the market? Types of video cables available to plug into TV? Experience in call center? Most challenging technical problem and how did you overcome it? Any customer service and support experience?
Tell me about a time you were in a difficult situation and how did you handle it.
A role play with you and the interviewing manager, where the manager is the customer and they tell you that you own the company and can do whatever you want. So the customer is upset because the superbowl is tomorrow, all of his friends are coming over, and his video services aren't working. Technicians aren't available until 2 days out. If he doesn't get a technician out there he's going to cancel all of his services.
18 week referral system knowledge questions
Coding test includes programming questions, SQL, logic questions, and graph questions. But these questions are very simple, it should be noted that there is only one hour.
Asked what kind of relevant experience I had outside of Finance.
What big mistake you made in production.
Asked unix grep/find/ls, project related questions, Incident Management
What are your strengths and weaknesses
Describe a recent project you were proud of
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