Why did you apply for this role? What does ‘Student Services Administrator’ mean to you? Describe a situation where it was important for you to pay attention to details? Why was the attention to detail so important? Describe a time when you exceeded expectations and how the recipient reacted? Describe a time when you dealt with a difficult or emotional customer? Describe a time when you used your initiative to resolve an issue? Describe a creative solution that you have developed to solve a problem? Describe a time you have worked as a member of a team? Describe a time you resolved a problem through collaboration with others? Describe a time where you had a conflict with a colleague, how it was resolved and what you learnt from it? Describe how you communicate effectively with your colleagues and team? Describe your interpersonal skills? How do you think your colleagues and other members of your team describe you? Describe how you organise and prioritise your workload? Describe a time when you have had to juggle conflicting responsibilities? Describe how you prepare for change? Describe how you work with confidential information? Describe a time when you learnt something new? Describe a time you made a mistake, how you resolved it and what you learnt from it? What gives you the most satisfaction out of your work? Describe a time when you improved a process or system?
