How would you deal with an increased customer sensitivity to cost?
Strategy Operations Interview Questions
1,729 strategy operations interview questions shared by candidates
Why do you want to work here
If rider price changed, what could Lyft use/analyze to maximize revenue?
Explain how you modeled the growth of drivers/riders
The interview was entirely based on a case. The case itself required a lot of critical thinking. The interview was the worst I’ve ever experienced. Expect to be peppered with a lot of poorly worded questions at breakneck speed.
To apply for The CBH Future Fund, you have to submit a “minimum viable brief”. A minimum viable brief is a 6-page (maximum) document that proposes a product or service based on your research and interactions with people in the real world. The ask is that you spend time researching one of the 20 customer types in the following list The CBH Future Fund -- Prospective Customer List for clues on real-life customer problems that are solvable with a product or service. You’ll outline your research process for discovering & validating the customer problem in a document, including (but not limited) to the following items: Detailed notes from research calls with customers We’re interested in the questions you asked, and the most meaningful quotes from customers that resulted in you learning something. Clearly articulated hypotheses about what the biggest customer problems are Any relevant data and analysis conducted There is no prescription on how much research to do, but we expect real conversations sourced from people outside of your existing network. We want you to build conviction on a particular customer problem (the more specific the better) and then design a solution around that problem. PROSPECTIVE CUSTOMER LIST Customer Type Workplace Type School Teachers School Farmers Farm Restaurant Managers Restaurant Retail Store Managers Retail Store Electricians Small Business (Self-Employed) Carpenters Small Business (Self-Employed) Plumbers Small Business (Self-Employed) Accountants Accounting Firm Construction Workers Construction Company Auto-Mechanic Small Business (Self-Employed) Landscapers Small Business (Self-Employed) Physiotherapists Physio Practice Veterinairan Veterinairan Clinic Mental Health Technicians Behavioral Health Facility Truck Driver Logistics Provider Painter Small Business (Self-Employed) Paramedic Hospital Registered Massage Therapist Small Business (Self-Employed) Hairdresser Barber Shop / Hairdresser
The Interview Process Most roles within our organization have multiple cases - this role only has one case. We realize this is a bit unique; we believe it maps to the role well. If you like this work you’ll love the role: your job is to do the discovery work to find out what we need to do to make markets grow. You have to get out into the world and interact with our customers to make it all happen. Successful submissions will be invited to complete an interview. Similarly to the Recruiting Principles mentioned at the beginning of this document, we do not provide feedback for all submissions. There are three potential outcomes from this case: 1) an interview, 2) feedback on the submission, you make edits to produce a second version which will yield an interview, or 3) a rejection. You’ll have 2 (sometimes flexing up to 3) interviews after the completion of this case prior to being hired for the role. We’ll typically ask for an update to the document at some point in time after one of your interviews to gauge how much of an improvement you can make from our feedback. Thanks and we’re excited to see what you produce!
Provide a document for a feature focused on the reduction of shift cancellations. Use the provided dataset and example product document. as a template.
Tell me about yourself. Pretty obvious.
How much more or less do you pay drivers per trip given driver rides/month and salary and riders CAC and request rate? Your goal is to maximize net revenue for the next 12 months on this route.
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