Communication o Tell me about a time your manager gave you feedback or coaching o How do you communicate with supervisors and managers? o Tell me about a time you were successful due to your ability to communicate. o How do you handle misunderstandings with co-workers? o When you fell you have an important point to make, how do you communicate it? o What do you define as ethical behavior, and how do you incorporate it into your work? o Give me an example of a time when you had to make an ethical decision. o When faced with a difficult decision, how do you resolve it? Example? o Give me an example of a conflict you’ve experienced, and how you resolved it. Member Service o Tell me about a situation where you handled a difficult customer, and explain how you resolved it. o How do you define great customer service? o Describe a time when you exceeded the expectations of your position. o Have you ever served multiple customers simultaneously? How did you prioritize your attention? o Give me an example of a time where you wished you had handled a situation differently with a customer. o How do you maintain a positive attitude in a fast-paced, often hectic environment? Self-Motivation o Tell me about a time you completed a major project. o Tell me about a time you volunteered for a learning opportunity. o Describe a time when you worked on a difficult task. o Tell me about a time you had to do an unfamiliar task. o Describe a situation where you worked without supervision. o Tell me how you motivate yourself to complete your tasks. o Describe new things that you are learning in your current position. Team Player o Give me an example of when you worked on a team to accomplish a goal. o How do you deal with an unproductive teammate? o Tell me about a time when you were part of a team that did not get along. o How do you divide tasks when working on a group project? o What role do you think communication plays in promoting good teamwork? o Describe a time when you had to work outside your normal duties. Flexibility o Do you have experience working a varying schedule that changed on short notice? How did you respond? o Give me an example of when your schedule changed. o Describe how you manage your time. o How do you manage changing priorities or interruptions to your schedule or job duties? o Describe a time when you made a compromise to achieve a goal. o Give me an example of when you asked a co-worker for help. o Describe a situation of when you did more than one task at work.
