A customer comes in exasperated. The customer explains that the item they were recommended had an ingredient in it that their son/daughter is allergic to and that they had previously explained to the Team Member who recommended said product, that the allergy was present. How do you handle this situation so that the customer is satisfied and wants to come back to Whole Foods?
Why Whole Foods? Why did you apply? What are you passionate about? What would you pair with proscetto? What is the difference between champagne and sparkling wine? What would you do if you were busy at the cheese counter, wrapping a selection, when a customer approached you asking for help in another department? What is the difference between a Belgium Beer and a German Beer? What area would you be most suited for: Beer, Wine, Cheese or charcuterie?
Describe the difference between Cabernet Sauvignon and Pinot Noir.
- what company comes to mind that has excellent customer service and why - how have you dealt with issues with coworkers in the past - have you done anything outside of your specified tasks in a previous job
If you were hosting guests for dinner, what would you cook/serve?
Why do you think you’d be a good fit for this role? What do you know about the company? Describe a time where you struggled at work and how did you handle it?
What is my favorite product from the department. How would you prepare it or pair it?
How would you react to a customer who was very impatient and hard to please?
What was the worst customer experience you've had?
Say you get hired, how do you establish yourself as an authority figure? What if the staff doesn't take you seriously and they only respect what the Team Lead has to say?
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