A ton of unix/linux commands, the hardest was something like unzip a tar.gz file.
Software Technical Support Interview Questions
68 software technical support interview questions shared by candidates
Do you have experience with escalated customers? How would you de-escalate a situation?
Didnt ask any technical questions or anything difficult. Very service oriented questions to gauge how I would deal with the customer.
Tell me a little about yourself?
What was a problem you have encountered in a previous project and how did you solve it?
There were several questions about my previous experiences and my ability to deal with tools like Postman, SQL in addition to platforms like Jira and Confluence
What do you enjoy doing outside of work?
How does your computer talk to another computer on the internet
What is LDAP, how do you define teams in LDAP, how do you import organizational information.
Online Test - Easy q's on networking and DBMS questions. Technical HR - Questions on IP address, how to find IP address and MAC address on PC, DBMS Queries - Update and Alter difference, Constraints, etc., Java Questions - Difference between JDBC and ODBC, Major and Minor Project, DB connectivity, etc. PI - Intro, why Tech Support instead of pure tech.
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