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Service Representative Interview Questions
84,630 service representative interview questions shared by candidates
Advise a time that I had to use my interpersonal skills when assisting another employee. Give example of how I handled an irate customer. Give an example of when you could not help a customer. Quick answer: Never. Never advise a potential employer under any circumstance when you could not assist the customer. It's a trick question.
Tell me about yourself? The salary range you expect? Can you work evenings and weekends? Tell me about your strengths?
Hiring manager- Role play. My name is .... I’m on a 2 week vacation in Disney world... I lost my card... I’ve been a customer for xxxx and I only use discover. How would you respond?
How will you be an asset
They will ask you to tell them a bit about yourself and why you are leaving your current job (if applicable) and then they go into the STAR-method interviewing. For the general questions, stick to what's on your resume and sound sure of what you're saying.
What do you think your worst qualities are?
Situational questions.
did i do my research?
Do you have a valid driver's license?
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