Service Management Interview Questions

371 service management interview questions shared by candidates

Tell me what you know about the company? Why this company? In your own words tell me what each of our values mean to you? The values are on the wall in the interview room. How would you handle telling a renter that are being charged a fee for not being home to let maintenance in? What about charging them a fee for violating HOA? Are you okay with making collection calls to renters that haven’t paid rent? Do you use Yardi?
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Customer Service Representative-PM

Interviewed at Invitation Homes

3.5
Aug 15, 2019

Tell me what you know about the company? Why this company? In your own words tell me what each of our values mean to you? The values are on the wall in the interview room. How would you handle telling a renter that are being charged a fee for not being home to let maintenance in? What about charging them a fee for violating HOA? Are you okay with making collection calls to renters that haven’t paid rent? Do you use Yardi?

Complete waste of time. First set interview with hiring manager and prospective colleague, went really well. Hiring manager and colleague were truly professional and humble. 2nd set of interview with hiring manager’s bosses. Complete waste of time. Looks like they weren’t interested by what I was saying, I tell something, interviewer tells something else. Poor contact, looks disinterested, bored and arrogant. They haven’t updated me yet. I don’t wanna work with someone with such an unpleasant behaviour.
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Client Service Management

Interviewed at Santander

3.8
Jul 15, 2022

Complete waste of time. First set interview with hiring manager and prospective colleague, went really well. Hiring manager and colleague were truly professional and humble. 2nd set of interview with hiring manager’s bosses. Complete waste of time. Looks like they weren’t interested by what I was saying, I tell something, interviewer tells something else. Poor contact, looks disinterested, bored and arrogant. They haven’t updated me yet. I don’t wanna work with someone with such an unpleasant behaviour.

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