Service Management Interview Questions

371 service management interview questions shared by candidates

Classical questions about project management, stakeholders management, operations management in SAP BI/Financial area. A couple of specific questions in the FI area. I found the interview ok, it was quite pleasant and I felt decent attitude from hiring manager. General comment: I believe I have all the range of skills and the experience to cover the position without issues (I covered and I am covering very similar positions since many years). I know that you can always find someone better and my performance during the interview was decent but not outstanding. Anyway I admit I would have expected to be invited for a second round, so I was a bit disappointed. As general feedback I would say my experience was ok.
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BI Service and Project Manager

Interviewed at DB Schenker

3.7
Apr 29, 2022

Classical questions about project management, stakeholders management, operations management in SAP BI/Financial area. A couple of specific questions in the FI area. I found the interview ok, it was quite pleasant and I felt decent attitude from hiring manager. General comment: I believe I have all the range of skills and the experience to cover the position without issues (I covered and I am covering very similar positions since many years). I know that you can always find someone better and my performance during the interview was decent but not outstanding. Anyway I admit I would have expected to be invited for a second round, so I was a bit disappointed. As general feedback I would say my experience was ok.

1. What do you know about IT Service Management and why should we hire you? 2. Tell me a situation where you identified a risk within the operations and what you did about it? 3. Describe a situation where you had to pass a bad news to a colleague (Management Level) and tell us how and where the conversation took place?
Oct 7, 2013

1. What do you know about IT Service Management and why should we hire you? 2. Tell me a situation where you identified a risk within the operations and what you did about it? 3. Describe a situation where you had to pass a bad news to a colleague (Management Level) and tell us how and where the conversation took place?

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