Tell us about a business you have been involved with to make major changes or implement new processes.
Service Delivery Manager Interview Questions
999 service delivery manager interview questions shared by candidates
One of the core skills I needed for the job was ITIL training which I didn't have at the time, I was asked to comment how I would account for this failing while training was pending
There were no standard interview questions asked. It was a free form discussion designed to elicit my career path, experience, work ethic and opinions as well as to give me an understanding of what MTI would require of me and how I could contribute to the exciting new changes that are happening within the company.
I had done preparation for a competency based interview for another role only a few days before this interview and I believe that this was the most helpful thing I did as it caused me to review specific parts of my career and remember specific, individual events in context as well as the impact and outcome.
What do you want to see in your future at this company?
a question that had me thinking - what is the biggest technical mistake I have made.
Lots of prior history examples requested.
About me Past experiences
1. Do you have experience on project management? provide examples. 2. Do you have experience with customer satisfaction process? provide examples
General questions about my extensive experience in Service Delivery, and positions I've been in, along with a few scenario-based questions.
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