I was asked about the 4 I's - Innovtion, Intergrity, Inspiration and In Touch. Make sure you read their website Company Overview as they will ask you for examples on how you have achieved the above. The Manager was very nice and I felt quite relaxed.
What does great customer service look like and why is it important?
Why Marks and Spencer?
Why do you want to work for M&S?
Give an example of when you've worked in a team
Asking for an item in the role play that you don't have.
Describe a time when you inspired someone.
Describe how you got here today
How would I sell add on items to customers.
Why do you want the job
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