Previous tools worked?
Senior Technical Support Interview Questions
600 senior technical support interview questions shared by candidates
Describe the http process
Any experience setting up electronics or troubleshooting?
Can you describe the difference between system x and system y?
Why didn't you peruse PG?
Technical Questions related with: RAID, TCP/UDP, Troubleshooting scenarios (e.g. Virtualised environment).
If I gave you a box full of computer components, what parts do you need to build a functional PC?
About experience in last companies
"An angry customer says his computer isn't working. What would you do first?"
I was given a scenario questions for trouble shooting various network connectivity issues and imaging issues. They just wanted to see what trouble shooting attempts I’d make before escalating to their teams- pretty standard stuff.
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