Introduce yourself, and share your experiences relating to the use of AspenTech software, how to deal with difficult client.
Senior Technical Support Interview Questions
600 senior technical support interview questions shared by candidates
It was general questions about my past experience
What experience do you have with a restful API
Tell me about your experience.
Asked about my background/qualifications.
What knowledge do you have in SQL?
He would ask a question and answer it himself, without giving me a chance to answer
There weren't any. They didn't throw any curve balls at me.
Technical Interview with Team Lead - Networking basics: “How to troubleshoot internet connection issues?” - Web debugging: “User sees blank dashboard — how would you troubleshoot?” - API troubleshooting: “Customer reports API calls failing with HTTP 401 — how do you handle?” - API debugging (harder): “Customer calls /rides endpoint and gets 404 but insists the ride exists — what do you do?” - Network isolation: “Multiple customers in Germany report slow response times, others don’t — how do you investigate?” - Escalation: “Customer issue has been open for 2 days, engineers need 2 more days, but client is demanding immediate resolution — how do you respond?” - Customer experience: “Tell me about a time you had to de-escalate an angry customer.” - Practical task with DevTools: Locate flights on the map and find their latitude and longitude.
Questions surrounding collaboration and team building were predominant throughout the process from my first interview to my last.
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