Home Assignment (Written, Timed) 1. Ride-Hailing Flow - Describe what happens in matching to vehicle and assignment to vehicle phases. 2. Troubleshooting UI Issue - Button (“Add new user”) doesn’t work when clicked — what steps would you take? 3. Google Support Scenarios - Find video of Michael Jordan slam dunk contest, convert to GIF. - Customer says “Google doesn’t work” (search results make no sense). - How to reset a Google account password. - Angry customer email — write a reply.
Entry level questions... I.e. explain DNS, How to troubleshoot printer issues
Technical Questions vary from having to describe how to execute some basic OS level commands, your debugging and test case skills, past technical experience or relevant knowledge to share (ie. Cloud Providers), and any existing knowledge you may have of the product you're applying for at Hashicorp. Non-technical questions start with "Tell me about a time when..." in relation to Support specific and Team specific experiences in as much detail as possible.
How to view CPU/Network usage on Linux
Linux basic commands :- 1. What all commands you use during day-to-day work, 2. How to replace a word in a file with command. DNS API
the questions are with an open answer so is important to provide your views and opinions
How did you handle a difficult customer in the past?
Writing SQL queries Implementing SDK and creating a mobile app Support Expireance
hiring team was extremely rude
Kubernetes. Linux. Customer management. Escalation handling
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