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158 resort interview questions shared by candidates

When a "double booking" or an "over booking" situation occurs due to human error, the resort staff secures other accomendations for the affected party. Calling the party to notify them of the error can be uncomfortable, however, necessary. If appropriate, the resort has absorbed the difference in cost incurred by a stay outside of the resort. Another option utilized, has been to upgrade the accommodations at the resort for the lesser price, thus affording our guest a pleasant alternative when available.

Resort Staff

Interviewed at Big River Resort

5★
Jan 9, 2014

When a "double booking" or an "over booking" situation occurs due to human error, the resort staff secures other accomendations for the affected party. Calling the party to notify them of the error can be uncomfortable, however, necessary. If appropriate, the resort has absorbed the difference in cost incurred by a stay outside of the resort. Another option utilized, has been to upgrade the accommodations at the resort for the lesser price, thus affording our guest a pleasant alternative when available.

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