Why u choose to work for convergys?
Resolution Specialist Interview Questions
674 resolution specialist interview questions shared by candidates
There were targeted questions about what to do when the phone doesn't have internet or can't send messages. Those were the most difficult, but if you know your way around troubleshooting it shouldn't be a problem.
Tell me about a time when you had an irate customer? Describe good customer service? How do you handle a situation when you are going to be late for work? Mock sales / role playing scenario - I was nervous about this but it was fun
Which shift would I be available to work.
Tell me about yourself. What type of customer service experience do you have?
How did you find out about intugo?
Are you avaiable to start now.
Would be able to work weekends
Discuss a situation in which you had to act quickly to resolve a problem.
Tell me time you were in a difficult situation
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