She asked me how I dealt with a guest, how did I make them happy, how did I turn around an unhappy person.
Reservations Interview Questions
993 reservations interview questions shared by candidates
For my first interview, I was asked to go through my previous employment. - I went through where I worked and my duties there from my first workplace to my last position. At the end, I was asked about my goals and why I wanted to work for the business. For the second interview with the general manager and the interview I was asked general questions. One being what type of person I am and what I would bring to the role. It felt more like a conversation.
Would you have an issue working 1 to 9, 12 to 8, 11 to 7,? or working 1 weekend day
They put you on a scenario with an upset customer. Little bit confusing.
Sell me something in this room
Three characteristics an excellent customer service rep should have?
Why do you want to work for us?
About relevant experience within hotels and reservations
What is the strong/ weak
How would you deal with a guest calling up saying they had a bad experience
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