Tell about a time you had a successful customer experience when you could not deliver what the customer wanted.
Reservations Agent Interview Questions
993 reservations agent interview questions shared by candidates
Name a difficult situation you faced and how did you overcome it?
Explain about a specific time in which you resolved a conflict? (I don't remember exactly the question, but this is generally what they asked)
They always ask for specific examples in any of their questions. For example, one question in the group interview was, "Explain a time at a previous job where you had a difficult circumstance, how you responded and what was the result?"
How would you handle clients/customers?
how do you handle difficult customers?
describe yourself using the first letter of your name
Roleplay Call
What do you know about the IHG Brand?
Describe to me a time when you had to multi- task?
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