How you interact with people.
Reservation Sales Agent Interview Questions
670 reservation sales agent interview questions shared by candidates
Q: Tell me about you.
What computer skills did I have?
Have you worked in a call center?
Typical why do you want to work for us. What makes you a good fit. What is your background and how do you think you could fit in with company goals.
Describe yourself, tell us what you think service excellence is in the airline industry, and how can you bring that to the company? ( yes...they cheated..that was actually 3 questions!)
Tells us about a time where you had to accomplish something and what did you do to reach the goal? Tell us about a time you had a difficult time understanding the customer but had to get the job done. Tell us how you handle criticism from a co worker or manager
How would you decide how to book a room for a specific person and what rate?
Someone wants to go to Orlando. They give you 2 different rooms to choose from to offer the customer. What questions do you ask to decide on the room to choose?
Had to role play a scenario of a call and a guest was not satisfied with the room and rate offered. They were looking for your answer to include the feature and benefit that justified the rate.
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