Ask a series of about 4 questions. These are questions to sell yourself and not being a "team player" A situation that made you feel good about what you handled at work? Handling of a situation with a co worker that you had conflict with? Ect..
Reservation Agent Interview Questions
670 reservation agent interview questions shared by candidates
why do you want to join us?
name a situation you dealt with a difficult customer and how did you deal with it
Can you describe a time in which you provided excellent customer service?
How do you handle a difficult customer?
"How would you deal with a disgruntled customer?"
Presentation speech on random topics, and time to prepare within 10 mins
Describe a time when you had a deadline you had to meet. What did you do? What was the result
Describe a time when you were faced with a difficult situation you needed to accomplish quickly with no supervisor or co-worker available to help you. What did you do? What was the result?
When you feel stress, how do you stress out?
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