It was a Predictive Index Assessment. Not sure which assessment they used, or which company created it.
Remote Technical Support Interview Questions
4,290 remote technical support interview questions shared by candidates
They really just gave me the run down of the job, the pay etc. took about 10 min
What was my expectation of the job
Why choose Dish as your career
Talk about a time you had to deal with a difficult customer.
Q: One woman calls and keeps crying because her husband spends a lot of money to buy items(in the game) and she asked to refund. How you calm her and say 'NO' at the same time. Q: the game updated a new shotgun and a player write a long email complain the new shotgun too OP, how you reply him. Q: a player complain the money he converts not show at the store but after you verified finds out the player lied you, how you reply him.
Is the offered rate acceptable to you?
Different types of online games and exercices.
How would I handle a difficult customer?
How do you keep yourself calm, what are your coping skills for overcoming stress?
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