They ask simplistic questions regarding your technical expertise and how you would handle certain customer interactions.
Remote Support Tech Rst Interview Questions
80 remote support tech rst interview questions shared by candidates
Reason for job change within 6 months.
How do You deal with a frustrated student that is in a hurry to get to class.
Interviewer did a role play scenario where I was the tech and he was the customer. It was really laid back and not stressful. Customer states he has a red x on the wifi icon on a windows 7 laptop. I tell him to go to network connections and enable wifi adaptor.
Questions like: How to find gateway address.
If your internet stopped working, what would you do
Simple phone interview, most are online test
work history how knowledgeable personal interests
How much experience do you have?
Name a time you provided great customer service
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