How would you solve different types of customer issues? Would you be interested in doing Trainings and Field Service on top of Techsupport? What is your career path? What is your strenght? What is your weakness?
Product Support Interview Questions
2,239 product support interview questions shared by candidates
Why did you want to become an engineer?
What salary or wage do you expect from this position?
All of them---lots of difficult questions for pretty low pay, esp in Silicon Valley
Where do you see yourself in the near future?
Tell me about a time you had to say no to a boss/superior. If Excel crashed how would you figure out what the problem was and how to fix it? What would you do if you couldn't open a webpage? A technical question where they provided logs and sheets of information and I had to walk them through the problem solving process.
What’s an ideal workday for you? How would you rate your ability to resolve problems on scale 1 to 10? Provide an example of how you overcame a difficult situation at work?
Explain your previous experience in similar roles
Are your familiar with an ERP system?
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