The questions were pretty standard for underwriters and the insurance industry as a whole. Tell me about a time you had a conflict in your current job and how you dealt with it. Good examples of conflict resolution, empathy towards others and working with others cannot be over stressed enough. This is what I have seen in all my interviews with insurers.
Why do you want to work here? How do you define customer service? Strenths/Weaknesses What motivates you? What do you want us to remember about you?
Deacribe a difficult sitution you were in at work and how you handled it.
Why I was interested in Nationwide.
First interview: Tell me about a time you had a difficult customer Second interview (much more in-depth): Tell me about how a time you had to bend the rules/make an exception to keep things moving?
What was the most complicated case you had to deal with and how could you overcome?
What does an underwriter do?
competency based - tell me about a time you had to deliver bad news.
Why I thought I'd be a good fit. Would the hours work for me and what was my current salary. I have a feeling the salary question probably had a lot to do with my not being one of the chosen candidates although I did say that my salary was open to discussion if I were to be given the opportunity.
Why should we hire you?
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