Tell me a time when you handle angry passenger.
Passenger Service Agent Interview Questions
750 passenger service agent interview questions shared by candidates
How would you handle a situation involving a difficult customer?
If you're in lunch walking down the concourse and a passenger stops to ask a question, do you stop and help or do you keep walking?
Why Alaska Airlines? I think this is the question that put you in the spot for the job.
What are some of your past customer service experience?
what s customer service?
What do you know about swissport
"What do you know about swissport and our airliner?"
Why do you want to work for airlines?
Tell us about who you are then a bunch of other written questions. 1. Knowledge of Military Time Conversion. (Understanding 24 hr clock) 2. Decimal to fraction and fraction to decimal. 3. Convert currency. 4. Match capitals to countries 5. Problem solve. If passenger Service Agent can process.... then how many... 6. Problem solve-Time Zones. a. Flight from New York to Paris is 8 hrs. b. Paris is 6 hours ahead of New York (Ie. 12:00 noon in New York means 8pm Paris). If the Air France flight leaves JFK at 9am (flies 8 hrs to Paris). When will it land in Paris? 7. Geography. You must be able to fill in the blank. Three countries in NA, in Asia, in Europe.
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