Tell me about a situation with a customer where they were dissatisfied and how did you handle it?
Merchandise Associate Interview Questions
3,575 merchandise associate interview questions shared by candidates
How would you handle a customer that was difficult or upset?
Tell me about yourself
What does customer service mean to you ?
Can you handle standing for long periods of time? What is your availability? Do you have experience in merchandising? Why do you want to work for Macy's ? Describe a time you dealt with a difficult customer? How would you deal with a difficult customer ? Describe a time when you have a positive experience with a customer?
dealing with customers when you have a deadline that needs to be meet
Tell me about an time that you had to analyze data for an project and what you learned from it?
I have not interviewed as an external candidate with Macy's in many years. That said, I am reflecting the way it was in 2011 to move to New York. Normal run thru resume, followed by the usual behavioral focussed questions i.e. Tell me a problem you had at your last job and how you overcame it, etc. I would know the area you are interviewing for and go to a store and walk the floor. If you are interviewing for a position in buying or planning, you will be expected to speak to the strengths and weaknesses of the assortment. How was it positioned on the floor? Fixturing? Was the price competitive? Trend right? etc. Have a point of view.
How do you think the company's doing from financial perspective?
How would you go about addressing someone if you have an issue.
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