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Member Services Representative Interview Questions
17,479 member services representative interview questions shared by candidates
Basic interview questions and hypothetical/situational questions. Ex: How do you handle stress?
After being asked of my expertise in Excel and PowerPoint, I was given a scenario and asked if I could execute using these programs. I said yes so they brought in a laptop and gave my 15mins to showcase my skills.
What is a CPT code
They asked me to do a role play of how I would handle a call from a man who was angry because he had been charged $5000 for a procedure, and I had mistakenly said it would be covered but now was not.
They asked what my motivation was.
Where do you want to be in 5 years?
How do you deal with pressure? How would you deal with an irritated member?
How do you handle irate callers? Examples.
Tell me how you have handled a difficult customer in the past?
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