1. Describe an enterprise support model and what does the curve of growth look like? 2. Are you mostly technical in fixing a problem or do you know how to help end users use the software? 3. How do you scale end user support to drive adoption but not overrun costs? 4. How do you globalize and go into new regions? 5. Tell me something innovative you did with technology to improve the customer experience, or to help your team, or help the business?
I wrote difficult only due to the nature of the role and the build and scale questions that were involved.
Tell me about a time when you presented an idea and it was rejected. How did you respond to the scenario and what did you do to learn from it.
Looking for culture fit with in org.
Did you work with B2B or B2C? What was your experience with each?
Que connaissez-vous du poste ?
Why should we hire you?
they had asked to do home assessment....
Provide an example of where you have presented key project information to relevant stakeholders internally in a company.
What crisis management have you handled in the last 3 years
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