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You run a packing department where customer orders are categorized into small, medium and large batches. In general you try to rotate your packers between all sizes of customer orders since there have been prior cases reported of shoulder strain from folks doing large batches for a full shift Ian is your best large item packer; he can do twice the expected rate seemingly without even trying. He has been packing large items all morning. After lunch you see your queue has grown in the large batch area. If you keep Ian in the large item packing area, he can get the work accomplished without any impact to production. Or you would need to move two employees into backfill his role which may impact your overall production for the day. What do you do?
avatar

Operations Manager

Interviewed at Amazon

3.5★
May 27, 2011

You run a packing department where customer orders are categorized into small, medium and large batches. In general you try to rotate your packers between all sizes of customer orders since there have been prior cases reported of shoulder strain from folks doing large batches for a full shift Ian is your best large item packer; he can do twice the expected rate seemingly without even trying. He has been packing large items all morning. After lunch you see your queue has grown in the large batch area. If you keep Ian in the large item packing area, he can get the work accomplished without any impact to production. Or you would need to move two employees into backfill his role which may impact your overall production for the day. What do you do?

A vaguest ion that was asked in a very general way, but which the interviewer clearly had specific answers he was looking for: "what are four components that are included in every specification doc". That sounded a lot like a thing you would find at Microsoft and similar large companies where process is more strictly defined. I answered poorly, I think, perhaps because I haven't worked with that kind of spec in a very long time, and not on any projects that worked out well. Smaller orgs/programs/projects (startups and incubators, for example, where the outcome is always in flux, as I am accustomed to working with) can have poor specs, specs that are centered on marketing, planning documents that are made up of wireframes and time-based stage gates. In any case, I choked a bit, and the interview kind of skated around and became more specific as we went along. I don't think that is inappropriate, though, because Amazon does value and expect the ability to deal with ambiguity.
avatar

Senior Technical Program Manager

Interviewed at Amazon

3.5★
Dec 4, 2012

A vaguest ion that was asked in a very general way, but which the interviewer clearly had specific answers he was looking for: "what are four components that are included in every specification doc". That sounded a lot like a thing you would find at Microsoft and similar large companies where process is more strictly defined. I answered poorly, I think, perhaps because I haven't worked with that kind of spec in a very long time, and not on any projects that worked out well. Smaller orgs/programs/projects (startups and incubators, for example, where the outcome is always in flux, as I am accustomed to working with) can have poor specs, specs that are centered on marketing, planning documents that are made up of wireframes and time-based stage gates. In any case, I choked a bit, and the interview kind of skated around and became more specific as we went along. I don't think that is inappropriate, though, because Amazon does value and expect the ability to deal with ambiguity.

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