Nothing unexpected. Pretty standard questions.
Management Development Program Interview Questions
1,129 management development program interview questions shared by candidates
1st. Multitasking program where you listen to recorded information and fill in specific information into program, Some information is in an e-mail format. Timed and difficult to make sure you select the correct tab and input the correct information. 2nd. Typing assessment (typical) 3rd. Problem solving similar to SAT or ACT exam (timed and somewhat challenging) 4th. Very, Very , Very impressive extensive roll play where you are put in an office alone, given 20 minutes to read instructions on how to do the job. Client folders and claim forms are laid in front of you then.... the phone rings and HR representative pretends to be angry customer, English as a second language ect. I was disarmed at how elaborate this was and the only instruction provided was a 8 page document that you review alone for 20 min. 1st pretend call was broken English customer. "Why you not pay my room bill, me no understand." Then HR rep walked in an hands me a piece of paper that reads. "I listed to your call and want you to type a letter to the customer." Given 5 minutes to hand write letter to customer. 2nd call "My furnace broke and this better get fixed now!" Scramble to find customer's file folder, review for coverage and confirm if policy will cover hotel stay. Customer did not have hotel coverage but fine print ready that if its a furnace problem coverage will cover Hotel. (still not sure if I answered correctly) 3rd call. Customer is in a hotel but wants a suit because he conducts business out of his home. HR dropped off another document to me which was a potential bill from the hotel. Conveyed to customer to only stay in suit one night and normal room 2 nights to not incur out of pocket expenses. When I was done they told me I would be notified in a few business days if I was selected.(not good) Spoke with another applicant in the parking lot who was scheduled for another appointment that week to meet a manager. I was sent an e-mail stating I was not selected 2 days later. (If you are not notified right away you should not expect to get the position.) I knew I had failed after the first call because I did not provide a clear smooth voice of concern and sympathy as well as not answering the hotel room question correct or providing the name of the company that would be conducting the repair. I was surprised and overwhelmed with how elaborate this process was and did a terrible job. I would not have hired me either..... however; if I had known that this was going to happen I am 100% sure I would have been ready and received the position.
How would you handle upset customer? How did you manage your employees on your past job?
What two things do you think are most important to the continued growth in Geico?
Why did you leave previous jobs?
Why do you believe you are a good fit in this department and in this come from?
Why Geico? Have you applied to other positions in other companies? Where do you see yourself in 5 years related to what you have studied? How would you apply what you've studied at GEICO? Describe your leadership experience? Would you be willing to partake in several courses to ensure that you are where we need you to be if employed for this position? Which department do you intend on working with? Will you be willing to work an additional 12 months if you are not fit to be a Manager in the 24 month allotted time given? We are open 24/7/365. Do you have restrictions on days you can work? How do you feel about working extended hours throughout your time with GEICO as some of our associates work extra hours to learn the craft? Throughout training you will not be able to take any vacation day for the first 6 months, will that be an issue?
Why did you study (whatever you majored in)? How does that apply to this position? Describe previous leadership experience? Why GEICO? Where do you see yourself related to what you have studied in the next 5 years? Have you applied to other positions outside of this position with GEICO? How long do you plan on staying with this company if hired? We work 365 days a year. Are you able to work on all major days including holidays? In order to become a supervisor/manager you would have to complete a training that can sometime take 36 months. Is that going to be a problem?
How do you handle a difficult customer
Name a time that you had to work with a team
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